Privacy Policy

Impressive Batteries Pty Ltd (IB, we, our, us) is committed to protecting your privacy and handling personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

By using our website, requesting information, obtaining a quote, or engaging our products and services, you agree to the collection and use of information as outlined in this Privacy Policy.

We may collect personal information including:

• Name
• Address
• Email address
• Phone number
• Property address
• Energy usage information
• Electricity retailer information
• Information required for government rebates and incentives
• Payment and transaction information
• Any information you provide through enquiries, forms, emails or phone calls

We may also collect technical information when you visit our website, including:

• IP address
• Browser type
• Device information
• Pages visited
• Website usage statistics
• Referring websites

We collect information when you:

• Submit an enquiry through our website
• Request a quote
• Contact us by phone or email
• Engage us to provide products or services
• Subscribe to communications from us
• Interact with our website

Information may also be collected from third parties where necessary, including:

• Electricity distributors
• Electricity retailers
• Government rebate administrators
• Installation partners
• Finance providers
• Product manufacturers

We use personal information to:

• Respond to enquiries
• Prepare quotations and proposals
• Supply products and services
• Arrange installations
• Process payments
• Manage warranties and support requests
• Apply for rebates and incentives where authorised
• Improve our products, services and website
• Meet legal and regulatory obligations
• Communicate with customers regarding products and services

We may occasionally provide information about relevant products, services or promotions. You may opt out of marketing communications at any time.

We may disclose personal information where reasonably necessary to:

• Installation partners
• Electricity distributors and retailers
• Government agencies and rebate administrators
• Product manufacturers and suppliers
• Finance providers
• Professional advisers
• Information technology service providers
• Regulatory bodies where required by law

We do not sell personal information to third parties.

Our website may use cookies and similar technologies to improve website functionality and analyse website usage.

Cookies help us understand how visitors use our website and allow us to improve user experience.

We may use services such as Google Analytics to collect anonymous website usage information.

Most web browsers allow you to disable cookies, although some website functions may not operate correctly if cookies are disabled.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

While we use appropriate security measures, no method of electronic transmission or storage is completely secure. Accordingly, we cannot guarantee absolute security of information transmitted over the internet.

You may request access to personal information we hold about you.

If you believe any information we hold is inaccurate, incomplete or out of date, you may request that it be corrected.

Requests should be made using the contact details provided in this Privacy Policy.

Our website may contain links to third-party websites.

Impressive Batteries is not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of those websites before providing personal information.

If you believe your privacy has been breached or have concerns regarding the handling of your personal information, please contact us using the details below.

We will investigate your complaint and aim to respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) — www.oaic.gov.au.

We may update this Privacy Policy from time to time.

Any changes will be published on this website and will take effect from the date of publication.