Warranties & Guarantees

Impressive Batteries Pty Ltd (IB, we, us) offer a 10 year installation workmanship guarantee relating to our solar PV systems, battery storage units, and EV chargers (hereafter known as the System). This means that if a System installed by IB fails or breaks within 10 years of the installation date due to defective performance of our installation services, we will provide the customer with a remedy as set out below.

The workmanship guarantee excludes the customer's entitlement under individual product warranties.

This guarantee only comes into effect once we have received all amounts owing from the customer in relation to the installed System and title to the System has passed to the customer.

Products supplied by IB will be free from faults in materials and workmanship for the period of warranty provided by the product manufacturer and as specified in their warranty documentation (see the manufacturer list below or your Owner's Manual for links).

Manufacturing warranties will cover the components of the customer's System for between 1 and 30 years depending on the type of component, the brand and model. In relation to the individual components, IB does not provide any additional warranty period beyond that offered by the manufacturer.

Products supplied by IB are free from any encumbrance or third-party interest and IB has the right to sell them to the customer.

Products supplied by IB are of merchantable quality, correspond with their description, are fit for the purposes for which they may be acquired by the customer, comply with Australian regulations and standards, and comply with the requirements of the laws applying in the State or Territory.

The installation of the System has been completed with all due care and skill, has been performed in accordance with the component manufacturers' installation specifications, and complies with all relevant regulations and standards.

Nothing in this document is intended to exclude, restrict or modify any statutory rights of consumers against either IB or the component manufacturers that cannot be done lawfully. Except for the guarantees and warranties expressly made in this document, all conditions, warranties, undertakings or representations express or implied, arising by statute, general law or otherwise, are expressly excluded to the extent permitted by law.

Our installation guarantee is transferable by the original purchaser of the System to any subsequent purchaser of the premises at which the System is installed.

System documentation provided by IB should be given to the new owner of the premises where the System is installed.

In the case of a problem with the System installation which is not defined as a 'major failure' under the Australian Consumer Law, and which is capable of being remedied, the customer must provide IB with an opportunity to remedy the problem within a reasonable time.

IB will implement warranty repair or product replacement within a reasonable time once we receive a claim from the customer in writing at support@impressivebatteries.com.au.

IB will investigate any product issues in the Manufacturer's Warranty Period, or any workmanship issue in the IB Guarantee Period, and rectify any defects that affect the serviceability, safety and efficiency of the System.

IB will manage any product warranty claims on behalf of the customer for equipment supplied for this installation.

Where the repair or replacement of a product or property item is required but is not the fault of IB or the system installation, the customer will be quoted on the cost of performing the repairs or replacement.

This guarantee will not apply:

• if any of the IB installed products are handled, repaired or modified by an unauthorised, unqualified, unskilled or inexperienced technician after the System has been installed;
• if conditions result from a defect in components which are not part of the IB products supplied and installed by or on behalf of IB;
• if the customer fails to comply with all reasonable instructions of IB (whether written or verbal) in relation to the operation and care of the System;
• if conditions arise from failure of the customer's existing electrical installation, wiring or meter box;
• if there is malicious damage or abuse;
• to normal fair wear and tear;
• to any damage to the customer's property caused by the System failing or breaking;
• to damage or defects to the System and property caused by 'Force Majeure' including but not limited to improper voltage or power surges, accidents, lightning strikes, flood, storm damage or other acts beyond our reasonable control;
• to any alterations to the customer's property which are a necessary consequence of the provision of the installation services.

Subject to the rights and remedies under this document and under the law, IB's liability under this guarantee is limited to replacement products supplied by IB or resupply of installation services.